This policy applies to transfers booked directly with Cab Salzburg and forms part of our Terms & Conditions.
Cancellation policy at a glance
Free cancellation and a full refund of amounts paid for the cancelled service.
The full confirmed fare is non-refundable and remains payable, including a passenger no-show.
Mandatory consumer rights and any different condition expressly stated in the booking confirmation continue to apply.
How the 24-hour deadline is calculated
The period is measured backwards from the confirmed pickup date and local time. A cancellation must be received more than 24 complete hours before pickup to qualify for free cancellation.
A request received exactly 24 hours before pickup falls within the non-refundable period. Every leg of a return or multi-transfer booking is treated separately.
How to cancel a booking
The person who made the reservation should provide the booking reference, passenger name, pickup date and the journey or legs to cancel:
- Email [email protected]
- Call +43 660 188 8770
A cancellation is effective when received and acknowledged by Cab Salzburg. Cancelling an airline or hotel reservation does not automatically cancel the transfer.
Refund eligibility
| Situation | Refund |
|---|---|
| Cancellation received more than 24 hours before pickup | Full refund |
| Cancellation received exactly 24 hours or less before pickup | No refund; full fare remains payable |
| Passenger no-show after the applicable waiting period | No refund; full fare remains payable |
| Undeclared requirements prevent safe or legal service | Late-cancellation or no-show rule may apply |
| Cab Salzburg cancels and cannot provide a suitable alternative | Full refund for the affected service |
Passenger transport services are generally outside the statutory 14-day distance-contract withdrawal regime under Article 3(3)(k) of Directive 2011/83/EU. This policy does not limit rights that cannot legally be excluded.
How eligible refunds are processed
Eligible refunds are normally initiated within five to seven business days after cancellation is confirmed and required checks are complete. Banks and payment providers may need additional processing time.
Refunds are normally returned to the original payment method and original transaction currency. Exchange-rate differences or third-party fees may affect the final credited amount.
Booking changes and rescheduling
Change requests are subject to vehicle and driver availability. Contact us as soon as possible if the time, date, route, flight number, passenger count, vehicle or special requirements change.
A revised journey may require a recalculated fare. If a requested change cannot be accepted, the original booking remains in force unless cancelled under this policy.
Flights, trains and travel disruption
When the correct inbound flight number is provided, Cab Salzburg makes reasonable efforts to plan around recorded changes. You must still report a cancellation, diversion, missed connection, replacement flight or train disruption.
A flight or train cancellation does not automatically cancel the transfer. We will try to reschedule subject to availability; otherwise the standard cancellation rule applies unless a different remedy is confirmed in writing.
Waiting periods and no-shows
The applicable pickup and waiting information is shown in the booking confirmation. Call before leaving the meeting point if you cannot find the driver or expect baggage, border control or another process to delay you.
If the passenger does not appear, cannot be contacted and the applicable period expires, the booking may be recorded as a no-show and the full confirmed fare remains payable.
Cancellation or non-performance by Cab Salzburg
If Cab Salzburg cannot perform an affected service, we will first try to arrange a suitable replacement vehicle or revised pickup.
If no suitable alternative can be provided and the transfer does not take place, amounts paid for the affected service will be refunded in full. Contact us before arranging replacement transport and allow a reasonable opportunity to solve the issue.
Events outside reasonable control
Severe weather, road closures, natural disasters, war, civil unrest, strikes, government restrictions, border disruption, infrastructure failure, epidemics and similar events may prevent or materially change a journey.
Available options may include rescheduling, another route or vehicle, credit or a refund of amounts not already unavoidably incurred. Mandatory rights remain unaffected.
Questions, exceptions and refund disputes
Email [email protected] with the booking reference and relevant evidence. Exceptional circumstances are reviewed individually but do not guarantee an exception unless mandatory law applies.
Read this policy with the Booking Conditions and Terms & Conditions.